sms.yaml

Source: config/sms.yaml

# Twilio SMS and Voice integration configuration
# See docs/notifications.md and slices/slice_07_sms_escalation.md
#
# Credentials are sourced from environment variables only:
#   TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, TWILIO_FROM_NUMBER, TWILIO_WEBHOOK_URL
# User's phone number:
#   DONNA_USER_PHONE

rate_limit:
  max_per_day: 10            # hard cap on outbound SMS per day

escalation:
  tier1_wait_minutes: 30     # Discord → SMS after this many minutes unanswered
  tier2_wait_minutes: 60     # SMS → Email after this many minutes unanswered
  tier3_wait_minutes: 120    # Email → Phone after this many minutes unanswered
  busy_backoff_hours: 2      # "busy" reply backs off escalation by this many hours

  # Tier 4: TTS phone call via Twilio Voice (Phase 3)
  tier4_enabled: false                # safety: disabled by default
  tier4_priority_threshold: 5         # only for priority 5 tasks or budget emergencies
  tier4_max_per_day: 1                # max 1 phone call per day

blackout:
  start_hour: 0              # 12:00 AM — SMS blocked during blackout
  end_hour: 6                # 6:00 AM

conversation_context:
  sliding_ttl_hours: 24      # expires_at slides on every activity update
  hard_cap_hours: 72         # hard_expires_at from creation — never renewed